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The Champion

March 2019 , Page 34 

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How to Engage the New Client

By Denis deVlaming

The initial office interview determines several things. First, it determines whether a lawyer wants to represent the client and whether the client is comfortable with the lawyer representing him. Finances are important to discuss and sizing up the amount of work that needs to go into a case is often difficult to ascertain. Clients come in all shapes and sizes. The initial office interview is important to determine whether a relationship is in the best interests of both the prospective client and the lawyer.

The Initial Phone Call

The initial phone call is a good place to start. With some exceptions (speeding and minor traffic infractions), quoting a fee over the phone is not a good idea. It is nearly impossible to discuss and understand the potential complexity of the issues involved in the case in a 10-minute phone call. The best avenue is to offer a free consultation, which will allow lawyers to spend enough time making the determination as to whether they want to accept representation

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