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The Champion

January /February 2007 , Page 18 

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Avoiding Legal Malpractice Claims: Knowing How to Interact With and Appease the Demading or Dissatisfied Client

By Mark S. Silver

Lawyers interact with a variety of clients in their professional capacity. It is not unusual for lawyers in both private practice and the public sector to encounter clients who never seem satisfied with the legal advice rendered or services provided. Such clients may retaliate or direct their frustration by filing a complaint, harassing the lawyer, or slandering the lawyer to friends who may otherwise be a source of referrals.

This article will (1) identify why it is important for lawyers to recognize clients who are dissatisfied and the reasons for their dissatisfaction, and (2) offer suggestions to ameliorate or stave off professional malpractice claims.

Legal malpractice claims cost lawyers time, money, aggravation, professional penalty, and self-doubt about their ability and conduct. When a difficult or demanding client undermines a lawyer’s professional self-confidence, the lawyer may no longer be able to serve clients to the best of his or her abilit

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