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Avoiding Legal Malpractice Claims: Knowing How to Interact With and Appease the Demading or Dissatisfied Client
By Mark S. Silver
Lawyers interact with a variety of clients in their professional
capacity. It is not unusual for lawyers in both private practice and the
public sector to encounter clients who never seem satisfied with the
legal advice rendered or services provided. Such clients may retaliate
or direct their frustration by filing a complaint, harassing the lawyer,
or slandering the lawyer to friends who may otherwise be a source of
referrals.
This article will (1) identify why it is important for lawyers to
recognize clients who are dissatisfied and the reasons for their
dissatisfaction, and (2) offer suggestions to ameliorate or stave off
professional malpractice claims.
Legal malpractice claims cost lawyers time, money, aggravation,
professional penalty, and self-doubt about their ability and conduct.
When a difficult or demanding client undermines a lawyer’s professional
self-confidence, the lawyer may no longer be able to serve clients to
the best of his or her abilit
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